East Bay Group has been delighting clients since 2002, and its partners have over 60 years of combined experience in Customer Experience and CRM strategy, data-driven marketing, demand generation and enterprise software selection. We have deep experience in most industries and are proud of the work we have done to improve our clients’ sales by improving their customer interactions and processes. Our clients’ successes speak for themselves:
Multi-Brand Marketing Department Diagnostic and Improvement Roadmap
Diagnostics, Precision Marketing
Development / Execution of Retention focused CRM Training
CRM Training, Segmentation
Customer Experience Improvement & Experience Mapping Process Development
Journey Mapping, Process Improvement
Segmentation Driven Marketing Plan & Retention / Loyalty Program Design
Precision Marketing, Retention / Loyalty