About Us

Valerie Peck


Valerie is a strategist and market development manager with more than 20 years of diverse experience delivering bottom-line results. She heads a marketing and customer experience management consultancy that focuses on coaching firms for both strategy and tactical execution. Her areas of expertise include go-to-market strategy, precision marketing, demand generation, customer journey mapping and CRM/Marketing Automation selection and management.

Michael Hill


Michael is a passionate and detailed senior level manager, product/service developer and technical strategist. Michael has over 25 years of PMO experience in Technology, Construction Technical Services, Technology Manufacturing, Start-ups, Government and Not-For-Profits. Tackling projects large and small and managing teams of up to 64 members and budgets of up to 14 million; Michael has delivered many business critical solutions and strategic plans.

Julie St. John

VP of Success

Frequently referred to as “the engineer”, Julie has a track record of being able to crack the most conceptually difficult problems and create breakthroughs for companies in the ways they understand, define, and support their customers.  Over 15 years of customer experience strategy with an emphasis on data and marketing technology, Julie is a consummate student always looking for the best practices for repeatable and successful methodologies.  Julie cut her teeth at the world’s largest digital consulting agencies serving clients like Ford, Lincoln Mercury, General Motors, Google, and ExxonMobil.

Michael Taylor

UK Practice Leader

Michael combines over 35 years’ experience with a deep knowledge of marketing & communications, business development and culture to guide seamless change journeys in large enterprise and mid-size organizations, He has held C-suite roles in leading marketing services agencies in both the UK and USA including as a managing director at Ogilvy Group and director of agency operations at TBWA Worldwide in New York. Most recently he was Global Consulting & Advisory Services Leader with tech brand Xerox. He is now focusing on his business portfolio as a non-executive director and board advisor.

Darcy Bevelacqua

Partner - Digital Media

Darcy Bevelacqua has a successful track record delivering CRM and eCRM engagements to Fortune 1000 companies. She has maintained some clients for 10 years. She is able to deliver strategy and tactical solutions to clients in a variety of industries.

Darcy was an associate partner at Accenture where she helped developed a new practice area, optimizing cross channel marketing strategies (retail, web, catalog, sales force, ecommerce, etc.) .In addition she specializing in ”go to market” strategy and execution. She served as a senior advisor to clients to facilitate marketing strategy through technology enablement. Managed account relationships and delivery teams to assure client satisfaction and account growth. P& L responsibility.

Denise Blondo

Senior Manager, Training

Learning and Development (L&D) Training Specialist, experienced in the development and delivery of workforce capabilities training and specializing in CRM and 1 to 1 Customer Care Excellence. Her expertise includes: skill gap analysis, gaining buy-in on vision and strategy across the organization, developing capability action plans and career pathing to increase job satisfaction and decrease employee attrition. Sales training to include technology integration and consultative selling techniques, cold calling and business etiquette (web, text and email).

Marisa Miller


Marisa is a data manager with over 12 years of experience in the development and implementation of state-of-the-art CRM and Business implementations.  She is expert in the assessment of key performance indicators and dashboard development.  She uses her skills in data modeling and development of customer segments, customer behavior models, market basket analysis and demographic/ psychographic customer profiling to enable the team to develop precision marketing strategies and tactics.

Remy Yamaguchi Hernandez

Senior Consultant

Remy Yamaguchi Hernandez is an experienced marketing leader, strategist and consultant, with practical experience and success working in collaboration with clients ranging from midsize to Fortune 20 companies.  Her 20-year career has focused on insight-driven strategies that improve the customer experience and create profitable relationships.  She has designed, managed, and implemented large, complex, customer-centric ecosystems, which include processes optimization, technology implementation, organization redesign, and change management.  Remy has both client-side and consulting expertise which enables her to put herself into the shoes of her clients to create actionable programs and experience design.


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