+1-510-655-6511 vpeck@theeastbaygroup.com

East Bay Group has been delighting clients since 2002, and its partners have over 60 years of combined experience in Customer Experience and CRM strategy, data-driven marketing, demand generation and enterprise software selection.  We have deep experience in most industries and are proud of the work we have done to improve our clients’ sales by improving their customer interactions and processes.  Our clients’ successes speak for themselves:

Multi-Brand / Retail Journey Map

Journey Mapping, Segmentation

B2B Buyer Journey and Analysis

Journey Mapping, Segmentation

Precision Marketing Program

Segmentation, Precision Marketing

Customer Experience Improvement

Journey Mapping, Segmentation, Precision Marketing

Development / Execution of Retention focused CRM Training

CRM Training, Segmentation

Journey Mapping, Segmentation & Lifecycle Contact Strategy

Journey Mapping, Precision Marketing